Furnish the home you never want to leave

Returns & Exchange

Returns

When you return a product to us because you have cancelled the Contract between us within the seven-day cooling-off period, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the product in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us. For any other reason (for instance, because you have notified us in within 7 days that you do not agree to any change in these terms and conditions or in any of our policies, or because you claim that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective Product.

Faulty item(s)

You have the right to report faulty items within 7 days after delivery. If you wish to return an item because you think it is faulty you must inform us in writing by sending an email to: sales@thelongeststay.com. The email must contain your order number and the reason that you wish to return an item because you think it is faulty. We will then further the issue and deal with it as necessary. Please note that bespoke furniture, special orders, flat-packed items that have been assembled, made-to-order items and personalised items can only be returned or exchanged if faulty.

Please note we do not accept returns from international orders unless the items are faulty. Faulty items must be returned by the same method as they were delivered and we will not accept return packages that have import duty or tax charges applied.

Incorrect item(s)

If you receive any incorrect items please notify us immediately by sending an email to: sales@thelongeststay.com. The email must contain the order number and the fact that you wish to return an item because it has been delivered incorrectly. We will then further the issue and deal with it as necessary. We regret that postage, packing and insurance incurred in the delivery of the goods to you are direct costs and cannot be refunded except in the case of cancellations.